You can modify the information in the emails sent to your users when they setup a donation.

Emails are generated in the following scenarios:

  1. A once-off donation is made,
  2. A recurring donation is setup,
  3. A recurring donation is charged to the user's card,
  4. A recurring donation is unable to be charged to the user's card (error).

To customise a template email.

  1. Login to the EzyStream Dashboard
  2. Click the Manage Menu and select 'Notification/Email Templates'
  3. Find the email you'd like to edit and click 'edit'.
  4. Scroll down past the template text fields, and enter the new text you would like to use:
    1. 'Title' is the heading of your notification, or the subject of your email,
    2. 'Header' is for emails only. This is the bold heading/title at the top of your email body.
    3. 'Message' is the bulk of your text/message.

Merge Fields

You can use the following merge fields to include data within your email. Note each merge field has a : in front of it.

FieldMerged content
:channelMerges the name of your app/website platform
:namePlaces the first name of your user's account
:receiptIDThe unique number of the transaction generated by EzyStream
:amountThe amount charged/set to charge
:appealNameThe name of the appeal your user has given towards
:dateThe date the donation was made, or charged
:statementThe text that will appear on your user's bank statement
:cardNoThe card number used by your user, with some numbers concealed. (e.g XXXX-XXXX-XXXX-1234)


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