Account Verification

As of 31 March 2020, our secure payment processor requires additional information to validate your organisation, and its representatives.

The EzyStream dashboard will prompt you for additional information, which needs to be completed as soon as possible - before 31 March 2020. If your account is not upgraded before this date, your account will be paused.

We recommend completing the verification process as soon as possible after selecting the ‘Upgrade my account option’ in your dashboard after navigating to the Giving/Payments page in your dashboard.

Things to know

Existing organisations will have already have indicated a representative for your organisation when you first setup your EzyStream Giving/Payment account. In order to complete the additional verification, you are likely to need to provide the following documentation if you haven’t already provided this:

  1. Your NZBN or ACN. (NZ customers can find their NZBN here)

  2. Certification of incorporate for your organisation:

  3. For each representative of your organisation (e.g. Board Member)

    1. Photo ID (eg. Drivers Licence)

    2. Proof of address

If you think you are being asked for information that is not relevant to your organisation, or if you have questions about this process, please get in touch with our customer service team.

To check what you need to do, please login to the EzyStream Dashboard, and navigate to the Payments and/or Giving section under your manage menu.

When setting up Giving or Payments for the first time

After entering your initial details, the EzyStream team will verify your entity type and email you when you can continue the setup/verification process. If you have any questions, please get in touch with our team!

Struggling to find an answer to your question? Send us an email: help@ezystream.com